(Any browsing, data input and/or purchase means accepting the terms and conditions)
Terms And Conditions (uploaded: Sept 8, 2024)
Interpretations and Notes:
-‘Company’ is equal to ‘Magi Consultants’
-‘you’ is equal to ‘customer’ or ‘buyer’
-singular is equal to plural
-capital letter is equal to small letter
-the governing laws and jurisdiction is Hong Kong Special Administration Region, China
A. Goods Replacement Conditions And Details
If you notice any problems with your order or SIM card, please contact us within 3 days after purchase (for example, such as after receiving the SIM card from an online order), otherwise we shall not replace it. Email: kitau@magiconsultants.com
Any replacement of goods must be with the original goods returned in good conditions, and we shall refuse to replace them in the following cases, including but not limited to:
1. Goods used
2. The goods have been removed from the packaging
3. The goods pass their last use/activation date
4. Any pre-activated product
5. Buyer must pay postage and arrange replacement
6. All postage risks are borne by the buyer
7. Once order confirmed, if there is change of delivery address after the order cannot be delivered at the initial user provided one, the Company reserves the right to charge you additional delivery fees
8. For any order, once payment is successful, if there is no quality related question, goods cannot be returned (if refund is triggered by the Company, you need to bear 30% or more administration fee, depending on your payment method)
B. Refund Conditions and Details
1. If the SIM card cannot be used, please contact: kitau@magiconsultants.com for trouble shooting first
2. Since all SIM card and network services are provided by major carriers of the world, when you email us, the technical department colleagues will find the SIM card carrier you purchased to inquire and try to handle the problem
(During the process, a colleague will ask you to provide the mobile phone settings and details. Please cooperate, otherwise we cannot make any replacement) If the colleague cannot handle the problem after contacting the carriers, the colleague will give you the refund details
3. If the SIM card cannot be used, but you have not email to kitau@magiconsultants.com, then there can be no replacement, nor refund
4. Please keep the complete SIM card board and packaging and email record
5. If the good cannot be used due to your own equipment issue, there can be no return nor refund
6. In the event of any dispute arising out of a goods return and/or refund, the Company reserves the right to make the final decision
7.All refunds by the Company do not include the postage the Company borne for goods delivery
8.If you purchase the goods at the Company’s physical store / online store, please make yourself know what items you buy and pay, the Company is not responsible for any post purchase issue
9.The Company sells SIM cards which are provided ultimately by major carriers / network operators of the world
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The Company reserves the right and authority to amend and interpret all of the above and below terms and conditions. In the event of any dispute, the Company reserves the right to make the final decision
C. Privacy Policy And Conditions
We are www.simmarketplace.shop (hereinafter referred to as "We", the "Company") and we own and operate the website under www.simmarketplace.shop the “Site"
Our Site, via the Internet (including through the use of application) offers online shopping and in-store sales modes (in the future, if any) and one-stop delivery service (if any). We value your privacy and do our best to maintain the confidentiality of your personal information. This Privacy Policy applies to all products and services we provide and explains how we may collect, use and disclose your personal information. This Privacy Policy is governed by and subject to the relevant provisions of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (hereinafter referred to as the “Privacy Ordinance”).
You do not need to provide any personal information to access or use this page (or website). When you register to use our services or online content, we collect your personal information so that we can provide services to you. You may refuse to provide us with personal information, but in such case, we may not be able to provide you with our services. By providing your personal information, you consent to our use of your personal information in accordance with this Privacy Policy.
Categories of personal information collected:
The Company may require you to provide the following personal information for registration and administration of your Services. Without such information, it is/may be impossible to meet your service request. Such information includes (but is not limited to):
(i) Name;
(ii) Contact details, including contact name and telephone number, or e-mail address, delivery address.
In some cases, you may be required to provide certain information upon request so that we can improve our products and services and provide you with the appropriate information. In most cases, you may choose not to provide such information. However, if the services in question are based on individual needs, or the supply of the product requires you to provide all requested information, failure to provide such information will render the Company unable to provide the required services. Such information includes (but is not limited to):
(i) gender;
(ii) interests and public/after job activities;
(iii) Other use of related products and services
The Company's web servers will also collect information about your connection to the internet in an anonymous manner as a comprehensive statistics on server usage, in order to strengthen the service and better meet the needs and expectations of visitors to the Company's web pages. Such information includes (but not limited to):
(i) browser type and version;
(ii) operating systems; and
(iii) Internet Protocol (IP) address and/or domain name.
D. Statement Of Personal Data Collection And Disclaimer
(1) Use of Personal Data
The personal information collected by the Company from you may be used for the following purposes (but not limited to):
-to provide you with the services in question;
-to verify your account status;
-to process your order and process payment instructions or collect dues or other requests in connection with the services;
-to analyze, verify and/or check your credit, payment and/or condition in relation to providing you with the services in question;
-design the required services for you;
-to provide customized service to you;
-to conducts market research, statistical and behavioural analysis;
-to make disclosures as provided for in applicable laws, rules and regulations;
-to direct promotion of the products and services of the Company and related companies
(2) Preservation of Data
When you engage in business with us, we will keep your online transaction history for review purposes. Our general policy is to keep the information in question for a reasonable period of time. We do not provide the facility for you to delete the personal information we hold online.
When you access the Company's website, the Company will only note your visit and will not collect any information that personally identifies you unless otherwise stated. Cookies, if any, used in any part of the site are not used to collect personally identifiable information. Cookies are computer files stored in the computers of internet users, used to obtain configuration information and analyze the browsing habits of internet users. Cookies save you the trouble of re-registering each time you visit a website and are often used to keep track of the web themes you prefer to choose. You may have the right to choose not to accept cookies, but doing so may prevent you from using or activating certain features of the Company's websites.
(3) Scope of application
The Privacy Policy And Conditions & Statement of Personal Data Collection and Disclaimer as point C & D above applies only to the Company’s web pages. Our web pages may contain connection points to other URLs and web pages. You have left our URL whenever you activate any such connection URL, for example, by clicking on the connection field of any advertiser, you are not within the control of the Company. You assume all risk of accessing or using other URLs.
(4) Access and correction of personal data: You have the right to request access and correction of personal data held by the Company about you. Requests can be emailed to kitau@magiconsultants.com or notified in writing:
Magi Consultants, PO Box 90193, Tsim Sha Tsui Post Office, Tsim Sha Tsui, Kowloon, Hong Kong
If you have any questions about the Company's Privacy Policy or are interested in accessing or correcting personal information, you may contact us at any time
Email: kitau@magiconsultants.com
Modify the privacy policy:
We may, e.g., modify this Privacy Policy from time to time and announce it on our website (www.simmarketplace.shop). You may visit this Privacy Policy from time to time to ensure that you are aware of the latest version
E. Disclaimer
The company is only resell major carriers’ goods. Telecommunications company / carriers network coverage, non network coverage, data accessing speed including in the SIM card, etc, is provided by major carriers. If there is any SIM card questions, we will do our best to handle. If the issue cannot be solved, we will return the full amount with appropriate administrative cost charged against the customers/buyers. All expenses related to the impact of the trip or any other cost, the Company will not bear. The Company will not bear any legal liability. The Company will not compensate for the recovery of any loss
F. Delivery Terms
It is the buyer's responsibility to provide a valid delivery address; the company will charge at least $50 HKD administration fee in the following cases:
1. Incorrect delivery address is provided
2. After the goods are sent, change the delivery address
If there is use of Hong Kong Post's ordinary regular mail service or any other means of delivery by the Company, the buyer is responsible for the risk of delivery
G. Fair Use Policy
Do not abuse data: To always ensure fair access to mobile data services for all users, each telecommunications provider has an individual fair use treaty to regulate fair data usage. When a user uses excessive traffic or reaches fair usage within a short period of time, resulting in other users being unable to use it normally, the telecommunications provider may limit the speed, terminate, suspend or change the quality of the service and the Company will not be responsible for any problems arise from
H. Binding
By using the Site or any part thereof, you agree to and have read all of the Site’s Terms and Conditions, accept and agree to be bound by all of the Terms and Conditions
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